Responsible Gaming describes a situation where all stakeholders within the gaming industry uphold agreed upon principles and standards that ensure safe and fair gaming experiences that protect customers and the wider society from the possible adverse effects of gambling disorders. Responsible gaming in a regulated environment exists when consumers can make informed choices and can exercise rational and sensible choices based on their circumstances. It involves a shared responsibility with collective action by the Gaming Industry, government, individuals and communities. The aim is to achieve outcomes that are socially responsible and responsive to the community’s concerns.
The principles that govern responsible gaming are grounded in science and driven by a collaborative effort. This code of conduct for responsible gaming (“the code”) must be made available to customers and the general public should they request it.
The code represents the dedication and commitment that the gaming industry stakeholders have towards the promotion of responsible gaming at their venues and demonstrates a commitment to four (4) significant groups. These are: Employees, Customers, Public, and Minors.